filezilla cannot connect ftp

I am using a mac.
The following error occurs when attempting ftp connection on filezilla:

Conditions: Resolving xx.xserver.jp address
Conditions: Connecting to xxx.xx.xxx.xx:xx...
Conditions: Connection established, waiting for welcome message...
Conditions: Initializing TLS...
Conditions: Validating certificate...
Conditions: TLS connection established.
Condition : Server does not support non-ASCII characters.
Conditions: Logged in
Conditions: Retrieving directory listing...
commands:PWD
Response: 257"/" is the current directory
commands:TYPE I
Response: 200 Type set to I
commands:PASV
Response: 227 Entering Passive Mode (xxx, xx, xxx, xxx, xxx, xxx, xxx).
commands:MLSD
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing
Conditions: Disconnected from server

Also, the support desk of the x server told me to change the MLSD to LIST, but
No such configuration items found.