We are currently using the supported SaaS tool Zendesk, which includes automated translation using your Google Cloud translation.I would like to ask you about the security of Zendesk-GoogleCloud communication with this feature.
https://cloud.google.com/security/encryption-in-transit/?hl=ja
On the above page,
Encrypt transfer data—Protects data if it is intercepted as it moves between your site and your cloud provider or between two services.This protection is achieved through pre-transmit data encryption, authentication of each endpoint, and on-arrival data decryption and validation.
Am I correct in understanding that communication between Zendesk and Google Cloud API is also encrypted?
google-cloud
As https://cloud.google.com/security/encryption-in-transit/?hl=ja, this page deals with communications within Google Cloud, not between Zendesk and Google Cloud.
This white paper details the encryption of transfer data in Google Cloud, including Google Cloud Platform and Google Workspace.
Zendesk has published a document about data protection called https://www.zendesk.co.jp/company/privacy-and-data-protection/, so this may be a good answer.
However, the communication between Zendesk and Google Cloud is not specific here, and I don't know what the questioner's intended use of encryption is, so if you need more specific language, I think you should contact Zendesk's product support: https://support.zendesk.com/hc/ja/.
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