Android app published on Monaca does not start

I would appreciate it if you could give me some advice on why the app does not start in the following situations.
I know I can't say for sure without looking at the code, so I asked you a question that you would like me to give you a generalization.

Whether it is an app design, a mistake in writing such as Jacascript, or a problem with the device itself, etc.
It's helpful just to get a hit.

• Published HTML5 hybrid app on Google Play
• Ultra-simple map application using the official Monaca sample almost as it is
• My client told me that the app itself won't start
• The client environment is AU, SHARP SHL22, Android 4.2.2
• The launcher has an icon.
• Tried uninstalling and reinstalling, rebooting the terminal, etc.
• Two of my test Android devices and five of my acquaintances worked properly
• More than 5 iPhone apps with exactly the same code have been verified to work